Criteria

 

Quality Criteria for Accommodation

 Vakinn's quality criteria for hotels are based on criteria published by Hotelstars Union, hotelstars.eu. Quality criteria for other categories of accommodation are originallly based on Qualmark - New Zealand.

    • Below are the general and specific criteria for accommodation.
    • Applicants are encouraged to review the applicable criteria before submitting their applications.
    • To achieve certification as an accommodation provider or a star-rated hotel, businesses must meet both the general criteria and the specific quality standards relevant to their operations. 

The General quality criteria consists of four chapters:

  1. Information and facilities
  2. Management and human resources
  3. Safety and responsibility
  4. Environment

Open General Quality Criteria 

Specific quality criteria for each accommodation categories:


Businesses aiming for independent accreditation of their restaurant or catering facilities must meet the specific quality criteria outlined for restaurants and cafés. 

 All participants must agree to operate according to Vakinn's code of ethics.

 Quality criteria for all categories of accommodation address the following factors:

  • Immediate environment and approach
  • Hygiene
  • Customer service
  • Facilities and equipment
  • Catering
  • Recreation/leisure activities
  • Company management
  • History and culture

Names of sections within each set of criteria may vary between accommodation categories. All criteria are however based on the same fundamental principle; to further professionalism by means of increased quality, safety and environmental awareness, regarding services and facilities for customers as well as company staff.

Please note: If an accommodation provider offers other services, such as recreation to visitors, this service must be assessed according to the appropriate specific criteria.

Example: Hóll travel service operates a guesthouse and a horse rental, the company must be assessed according to the quality criteria for guesthouses as well as quality criteria for horse rentals.