The aim of Vakinn is to increase quality, safety and environmental awareness within Icelandic tourism and at the same time to strengthen a sense of social responsibility among actors in the field.
From January 1st 2019, all companies participating in Vakinn quality system must also include the environmental certification and qualify for a bronze label at a minimum.
The classification for tourism services other than accommodation is based on two types of criteria:
Quality is a crucial matter for Icelandic tourism. Implementing a quality system can result in a competitive advantage
To be certified the companies must meet all applicable requirements in general and the specific quality criteria as well as certain environmental criteria.
The certified companies are audited once a year.
Success in tourism is often based on vigorous marketing activities. Little is to be gained by such efforts, however, if the guests actual experiences fall short of expectations. The internet, with social media, interactive venues and travel websites such as TripAdvisor, Facebook and Twitter has revolutionized the marketing landscape, providing consumers with rapidly expanding opportunities to voice their perspectives. When people make travel-related decisions they look increasingly for comments made by earlier visitors. What were their experiences? Did the trip live up to their expectations? Quality matters are therefore the most important factors for the reputation of Icelandic tourism and Vakinn quality system is an important tool when it comes to increasing quality. Participating in a quality system can also create a competitive advantage for companies.
* A survey from the Icelandic Tourist Board among foreign tourist in Iceland during the winter of 2017-2018