- Following are the general and specific criteria that make up the foundation of the Vakinn quality system.
- Prospective applicants are encouraged to familiarize themselves with the applicable criteria prior to submitting applications.
- To be certified tourism providers must meet 70% of the general quality criteria and 100% of the specific quality criteria relevant to the categories within which they operate.
General quality criteria
The general criteria consists of seven chapters:
- Sale and purchase of goods and services
- Service and customer satisfaction
- Facilities, equipment and immediate environment
- Management and staff
- Culture and history
- Safety, welfare and responsibility
- Company management and overall performance
The criteria within each chapter is on three levels, good, better and best, the levels are for guidance only.
Specific quality criteria for different categories of tourism services
To attain certification participating companies must fulfil 100% of the specific criteria applying to the company and the services it offers.
- 201 Walks in populated areas
- 202 Hikes in sparsely populated areas and the wilderness
- 203 Walking excursions on glaciers and mountains
- 204 Ski tours in mountain regions
- 205 Jeep tours
- 206 Snowmobile tours
- 207 ATV Tours
- 208 Nature tours
- 209 Caving
- 210 Horse rental
- 211 Travel agencies
- 212 Health tourism
Definition of the term wilderness:
A place or area where it takes a minimum of two hours to get third party assistance (police or rescue team), normally referring to the highlands, mountain regions, glaciers and areas off the beaten track.