Safety and Responsibility

When delivering quality tourism services it is of overriding importance to ensure that all aspects of safety and security are effectively taken care of. Vakinn places high importance on safety and all applicants must submit safety plans for their operations and services prior to assessment. The written safety plan confirms that attention is being paid to safety and security.

A safety plan consists of four stages:

  1. Risk assessment
  2. Rules on work procedures
  3. Contingency plan 
  4. Incident report

During the application process companies can seek advice and guidance from the staff of Vakinn, furthermore, clear instructions on the compilation of a safety plan may be obtained here.  

Training and education of staff/tour guides plays a key role in safety matters. Vakinn sets high standards in this area, in particular concerning activities that involve possible risks for participants. Please refer to the specific criteria for further information.

The following forms can be used for risk assessment and incident reporting:

Risk assessment form (This form includes two simple examples that can be used or erased.)

Incident report pdf (for printing)

Incident report pdf (to be filled out electronically)  

Categorisation of tourism activities within Vakinn

Although all tourism providers participating in Vakinn are required to submit safety plans, higher standards are understandably set for companies that offer high risk activities. Vakinn divides activities into three categories based on the risks involved. The categories indicate how extensive safety plans and safety measures are required on behalf of service providers.

Category

Explanation

Illustration

I

Every day risks which we expect and can cope with.

Trips to museums, walks in urban areas.

II

Risks which could be attributed to the inexperience of participants e.g. the handling of vehicles or when in unfamiliar circumstances. Risk of accident is present.

Horse rental, walking in rural areas.

III

Participants are placed in the position of being at risk from health endangering circumstances, if those are not diverted by the service provider.

Diving, rafting, glacier tours, caving.

 

 

For further information on risk categories please refer to the guidelines: Safety Plan for Tourism (pg. 3 and 4).

Plan on health and safety at workplaces

According to the Act on Working Environment, Health and Safety in Workplaces No. 46/1980, all companies are required to draw up and implement a plan on health and safety at the workplace. Applicants for Vakinn certification have to show documentation of such a plan. Further information can be obtained from the Icelandic Administration of Occupational Safety and Health (Vinnueftirlitinu).

Division


  • Ferðamálastofa
  • Vakinn
  • Geirsgata 9 - 101
  • 101 Reykjavík
  • Phone: 535-5500
  • Business hours 8:30-16:00